Last updated: 21 August 2025
We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Shanghai New Zendai Himalayas Hotel Management Co., Ltd. It explains how and why we use your personal data and applies to the personal data that you provide us directly, or which we may obtain from other sources.
We may use your personal data for any of the purposes described in this Notice, or as otherwise stated at the point of collection. For more information about Shanghai New Zendai Himalayas Hotel Management Co., Ltd., please see https://www.himayalashotelsh.com.
References to “our”, “us” or “we” within this Notice are to Shanghai New Zendai Himalayas Hotel Management Co., Ltd., No.1108 Meihua Road, Pudong New Area, Shanghai, People’s Republic of China.
INFORMATION COVERED BY THIS PRIVACY NOTICE
In this notice we refer to “processing” your “personal data”.
Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing or deleting that data).
Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data. Relevant individuals include Primary Guests, Secondary Guests and Children (as defined below).
Primary Guest: Includes the individual who has made the booking for themselves and other individuals.
Secondary Guest: Includes the individuals who are visiting as part of a group stay, i.e., a partner or family member of the Primary Guest.
Child: Includes all individuals who are below 16 years of age.
In accordance with Personal Information Protection Law of People’s Republic of China, we hereby disclose information about the transfer of your personal data as follows:
Name and Location of Overseas Recipient:Shanghai New Zendai Himalayas Hotel Management Co., Ltd., Shanghai, People’s Republic of China
Purpose of Transfer:Customer Management
Method of Transfer:Bookings and reservations information and information during your stay will be transferred to the recipient via private lines.
Survey information will be transferred to the recipient via public Internet.
Your Personal Data Elements That Will Be Transferred Abroad:
Your personal data, including: name, telephone number, email address, company, VIP status, loyalty scheme information, address.
Your sensitive personal data, including:
National ID number or passport number, payment card details (bank card number, cardholder name, bank card expiration date, CVC code), allergies, stay information.
WHAT WE COLLECT FROM YOU AND HOW WE USE IT?
We process different categories of personal data to enable us to provide services to you, and as further described below, where your sensitive personal data is italicized.
Contact details
Includes but is not limited to address, email address and telephone number.
Identification data
Includes but is not limited to name, title, company and individual physical description.
Personal information
Includes but is not limited to date of birth, age, gender, nationality, national ID number, passport, marital status, signature, country of residence, photograph (including selfies), family details, voice recording, biometric data, religion and languages spoken, place of birth, emergency contact details, insurance details and driving number.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Your personal data will not be kept longer than necessary to meet the purposes detailed above. The criteria that we use to determine how long we will keep your personal data includes the period of time during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).
Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.
Please be aware that we may share or disclose your personal data without your consent in certain situations to respond to requests from law enforcement and government agencies, for personal data security audits, and to protect individuals from fraud and severe personal injuries.
PROFILING
Based on your consent, we will use your personal data to evaluate certain personal aspects about you, such as to analyses or predict aspects concerning your economic situation, personal preferences, interests, reliability, behavior, location or movements. This is known as “Profiling”. We only conduct profiling where it will not have a legal or other significant effect on you. We undertake profiling to help tailor our marketing to you. You may “Unsubscribe” from marketing communications anytime you would like to object to such profiling.
SECURITY OF PERSONAL DATA
Shanghai New Zendai Himalayas Hotel Management Co., Ltd. has implemented technology and operational security measures in order to protect personal data from loss, misuse, alteration or destruction. Only authorized persons are provided access to personal data; such individuals have agreed to maintain the confidentiality of this personal data. We adhere to both international and domestic data protection laws and implement measures to safeguard the integrity of your personal data. These measures include encryption protocols for the transmission, storage and backup of personal data, an authentication and authorization mechanism to regulate access and use of personal data, and retention mechanisms.
CHANGES TO THIS PRIVACY NOTICE
We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.
